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Barclays is closing one among its banks after realising it’s utilized by just one buyer, and so they refuse to go surfing.
Peter Wisby, 84, has by no means used the web and doesn’t have a smartphone, so utterly depends on the Tower Bridge Highway department in Bermondsey, south London, to do his banking.
Mr Wisby, who misplaced a leg in a motorcycle accident in 2003, now has to make a two-mile journey to his subsequent nearest financial institution.
A Barclays employee usually does all of the work for him and his spouse Eileen, 81, and he claims the financial institution is mendacity when it says they’re the one common buyer.
He stated: ‘They simply inform a pack of lies. They are saying individuals aren’t utilizing the banks however it’s as a result of they're placing obstacles in the best way on a regular basis.
‘Over the past yr they intentionally shut the tills down, after which reluctantly they may open the until once I kick up a fuss.
‘You get lots of people and so they simply have a pure aptitude with a keyboard and I’ve by no means tried on-line banking, I refuse to do it.’
The couple already needed to financial institution additional away from dwelling when the Southwark Park Highway Barclays closed just a few years in the past.
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They can even not take cash out from a gap within the wall ‘as a result of they're too harmful’.
Essentially the most up-to-date piece of expertise they've is Eileen’s cell phone, which she will ‘nearly ship a textual content on’.
She defined it will be actually troublesome for both of them to get to the subsequent two closest branches.
‘They stated within the letter it was Borough Excessive Avenue or Fenchurch Avenue, there’s no method we are able to get to both one each week,’ she stated.
‘They’re attempting to power this banking on-line on us, I’ve obtained a cell that my grandkids purchased me, and I can use it to textual content.
‘They stated they’d present me find out how to financial institution on-line on it, I stated “no method”.’
They had been additionally not too long ago scammed by somebody utilizing their account to purchase a whole lot of kilos price of products on-line from Simply Eat and Debenhams.
Mr Wisby stated: ‘The opposite week we had been wanting on the financial institution assertion and it had £150 Simply Eat and £150 Debenhams, each on-line, and we don’t use on-line.
‘The extra you utilize the system the banks are forcing on us the extra it’s straightforward for individuals to do fraud.’
A Barclays spokesperson stated: ‘We do have multiple buyer who makes use of the department to undertake their banking.
‘Nevertheless, we now have recognized that just one buyer makes use of this department commonly as the one method during which they work together with us. i.e. they don't financial institution by phone, on-line or by cell or use another branches.
‘Our prospects’ behaviour has modified considerably in recent times, with the bulk now selecting on-line banking.’
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